Privacy Policy

This policy describes how the Manipal Hospital website handles personal information. We are a focused educational site, and we have deliberately kept data handling as small as possible.

1. What we collect

The enquiry form collects your name, phone number and the message you choose to write. Browsing generates routine analytics signals (pages visited, approximate region) that do not identify you personally.

2. What we do with it

Messages are routed to the hospital's care team so your question can be answered. Analytics is used to understand which kidney-care content is genuinely useful. We never sell personal data to anyone.

3. Legal basis and consent

We collect health-related enquiries only with your explicit, informed consent, as required under the Digital Personal Data Protection Act, 2023. You can withdraw consent at any time, and withdrawal of consent stops the collection of further information.

4. Your rights

You may request access to, correction of, or deletion of the information provided through the form. You may also lodge a grievance under the DPDP Act rules. We respond to such requests within the periods the Act prescribes.

5. Security

Connections to this site are encrypted (HTTPS), and form data is transmitted over encrypted connections. This site does not build any database of enquiries.

6. Children

We do not knowingly collect data from children. This site is for families and adult patients; anyone under 18 should not submit an enquiry without a parent or guardian.

7. Contact

Questions about this policy can be directed through our contact page, or by making a data request.